Emergency Contacts: Crisis Numbers & Links

Here are the links to websites and numbers to contact in case of an emergency:

• Call Samaritans on 116 123 24 hours a day, 365 days a year (UK-wide & free from any phone), email jo@samaritans.org or visit some branches in person to talk about anything. You can also call the Samaritans Welsh Language Line (7pm–11pm every day).

• Call Crisis Care Manchester on 0800 9530285, a 24/7 helpline to call if you feel your mental health is beginning to suffer.

• If you would prefer not to talk but want some mental health support, text SHOUT to 85258 (UK-wide), a 24/7 text messaging support service for anyone who is struggling to cope (people who are anxious, stressed, depressed, suicidal or overwhelmed and who need immediate support).

• SANEline is a national out-of-hours mental health helpline offering specialist emotional support,guidance and information to anyone affected by mental illness, including family, friends and carers.The phone line is open every day of the year from 4.30pm to 10.30pm on 0300 304 7000.

• National Suicide Prevention Helpline UK National Suicide Prevention Helpline UK. Offers a supportive listening service to anyone with thoughts of suicide. You can call the National Suicide Prevention Helpline UK on  0800 689 5652 (6pm – midnight everyday).

• You can call the Campaign Against Living Miserably (CALM) on 0800 58 58 58 (5pm–midnight every day) if you are struggling and need to talk. Or if you prefer not to speak on the phone, you can contact via the CALM webchat service.

• If you’re under 25, you can call The Mix on 0808 808 4994 (3pm–midnight every day), request support by email using this form or use their crisis text messenger service. They are here to “take on the embarrassing problems, weird questions, and please-don’t-make-me-say-it-out-loud thoughts you have”

• If you’re under 35 and struggling with suicidal feelings, or concerned about a young person who might be struggling, you can call Papyrus HOPELINEUK on 0800 068 4141. Their availability is 10am-10pm on weekdays, 2pm-10pm on weekends, and 2pm–10pm on bank holidays), email pat@papyrus-uk.org or text 07786 209 697.

• If you’re a student, you can look on the Nightline website to see if your university or college offers a night-time listening service. All Nightline phone operators are students.

• The Switchboard is aimed at those that identify as gay, lesbian, bisexual or transgender. Call on 0300 330 0630 (10am–10pm every day), email chris@switchboard.lgbt or use their webchat service. Phone operators all identify as LGBT+.

• If you live in Wales, you can call the Community Advice and Listening Line (C.A.L.L.) on 0800 132 737 (open 24/7) or you can text ‘help’ followed by a question to 81066.

• Visit the Helplines Partnership website for a directory of UK helplines. Manchester Mind‘s Infoline can also help you find services that can support you. If you’re outside the UK, the Befrienders Worldwide website has a tool to search by country for emotional support helplines around the world.

• Befrienders Worldwide is an international helpline with volunteers and members from all around the world. By heading to their website, you can find the correct support helpline for the country you are living in.

• You can speak to a Mind member directly via their helpline on 0300 123 3393. The helpline is open from 9am to 6pm, Monday to Friday (except for bank holidays). Their website also has useful information on how to get help in crisis and ways to help yourself cope in a crisis.

If you are in crisis and feel unable to keep yourself safe then you should attend your local A&E department .You may wish to call an ambulance on 999.

Winter can be a particularly challenging time for individuals and as temperatures drop, cost of living support is necessary more than ever. Please see a detailed list below for support across Greater Manchester through Winter:

• No one should struggle to stay warm this Winter. Manchester has welcoming spaces for everyone to go for a brew, a chat and a warm through the festive season. Find your nearest one here. You can also call 0800 023 2692 or text 07860022876 for assistance (Monday to Friday, 9AM til 4.30PM).

• Street Support is an independent organisation that is a trusted source of information on homelessness in Manchester. Use their website to source support with accommodation, personal items, food and drop-ins here.

• Coffee 4 Craig is a drop-in centre for the street homeless in Manchester. It is open 7 days a week (Mondays to Fridays, 6-8PM, and weekends 5-7PM) for hot food, showers and support. More information available here or you can simply head to 153 Great Ducie Street, Manchetser, M3 1FB on the times outlined above.

• Lifeshare UK open at Christmas to anyone in need of a warm place to spend the day, a hot shower, dry clothes, a fresh meal, or a friendly face. Anyone in need of support who is 18+ is welcome to join us. Find the full opening times of the centre here. If you require emergency support, please contact the Emergency Duty Team at 0161 234 5001.
• Lifeshare hosts Manchester’s ONLY 7-day indoor provision for rough sleepers over the holidays. They open for 7 days to provide hot meals, warm showers, dry clothing, and holiday cheer to anyone in need. They are open from December 23 to 29 from 7am to 8pm
• Location: Mosaic Wellbeing Hub 2 Dale st M1 1JW.

• If you’re having to make impossible choices between paying a bill or putting a meal on the table, or simply struggling to make ends meet, Mustard Tree’s Food Club could help. Join Mustard Tree as a client and for just £3.00 you can purchase up to 10 food items. Call 0161 850 2282 to book an assessment appointment with a member of their team or find out more info about the organisation here.

• From time to time, we all need a little help and sometimes it’s hard to know where to turn. Wood Street Mission helps support families living on a low income in Manchester and Salford, with practical help and services.
• They can help you with children’s clothes, toys, books, bedding, baby equipment and toiletries through their Family Basics service. Their Smart Start project can help you with school uniform and other school kit for your children, and at Christmas they can help with gifts for your children.
• Christmas is an expensive time of year for all families but they know for the families they support it can be a time of worry, stress and upset to not be able to provide presents for your children to open on Christmas Day.

• From food banks to drop-in centres and 1-2-1 support for individuals, Barnabus support homeless individuals through a range of challenges. Their support centre is open Monday to Thursday (7.30AM til 8.30AM for breakfast and 9.15AM til 12PM for drop-ins for food, showers and clothing). A nurse or health practitioner is also present on site every Thursday. Find the organisation’s full services here.

• Call Chorlton & Didsbury Food Bank on 07938 191 038 to find the most appropriate help for your situation with help from local agencies to source a food bank voucher.

• Emmeline’s Pantry‘s food pantry is a service aimed at helping women and families that may be struggling to feed or clothe everyone with the rising costs of living and effects of benefit cuts. This is open to all women across Manchester who, for a donation, can access the service either weekly or monthly depending on need. This service is available by referral only – please call 0161 204 3373 to find out how to source a referral.

• The Bread and Butter Thing host mobile food clubs which give you access to nutritious and affordable food in the heart of communities starved of money, food and resources. Find your nearest hub opening times here.