TICKETING TEAM LEADER – THE LOWRY

Deadline to apply – Thursday, 31st October 2024, link here

Job Summary

Lowry is a visual and performing arts venue situated at the heart of MediaCityUK, one of the world’s most exciting culture and media destinations. Located within Lowry is QuayTickets, an award winning primary ticket agency providing sales for Lowry and over 30 other venues throughout the UK.  

Job Description

Permanent, full time – 37.5 hours per week over 5 days

£27,787.50 plus staff benefits

Located within Lowry is QuayTickets, an award winning primary ticket agency providing sales for Lowry and over 30 other venues throughout the UK. All revenue from QuayTickets supports our Theatres, Galleries and our Learning and Engagement work with our local community.

We are currently recruiting for a Ticketing Team Leader to assist in the efficient management of the contact centre based ticket sales team. Working in our contact centre the successful candidate will ensure that the highest levels of customer care are provided at all times whilst maintaining a specific focus on business goals in terms of maximizing ticket sales and revenue.

Excellent communication; customer care and people and performance management skills are essential. The ideal candidate will have knowledge of computerised Box Office systems and of Call Centre Management Systems. They will also have experience of managing staff and of managing the day to day operations of a team in a contact centre environment.

The contact centre is open 7 days a week including bank holidays. The full time working pattern for this role is 37.5 hours per week over 5 days which will include some evenings and weekends.

The role has a number of staff benefits including:

• Complimentary and discounted theatre and live event tickets.
• Free car parking just a few minutes’ walk from The Lowry building.
• Paid day off for your birthday.
• Discounts at the bars, restaurant and gift shop located within Lowry building.
• Access to the Lowry’s Wellbeing Hub and to other health and wellbeing services, including counselling, physiotherapy and remote GP appointments.
• Group Life Assurance Scheme.

The application deadline for this vacancy is 31st October 2024 at 5pm with interviews expected to take place w/c 4th November 2024.

Job Overview

• Job Title: Ticketing Team Leader
• Salary: £25k-£30k
• Hours: Full time
• Artform: Theatre
• Role: Customer Service
• Contract: Permanent
• Closing date: Thu, 31 Oct 2024
• Location: North West